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Safety and reliability to the highest degree. High quality standards form the basis for excellent service.
High quality in all areas is particularly important to us. So is being a partner you can rely on. Our WOLF factory customer service is always there to help and advise you. Discover everything about service, downloads, Smarthome, 5-year warranty and news on the WOLF GmbH service page.
Competent and individual in your area.
If you have any questions regarding the planning, installation and maintenance of a heating system, domestic ventilation or solar thermal system, our trained WOLF specialist partners will be happy to help you at any time.
After entering your postcode, you will quickly and clearly find installers in your area. You decide which partner suits you best.
Do you have questions about our products or would you like personal advice from our service team?
Monday to Friday: 07:00 h - 18:00 h
Saturday: 09:00 h - 15:00 h
You can find assembly and operating instructions for our products as PDF files in our Download Centre. Here you can also download further information material on your WOLF products free of charge. If you do not find what you are looking for there, we will be happy to send you the required documents by e-mail. Simply write to us using the contact form.
If the malfunction cannot be permanently eliminated despite pressing the reset button, please contact your heating contractor with an error description, the error code and information on the unit type. The contractual partner from whom you purchased the system is responsible for warranty claims.
In our service app, you will find the WOLF error code inspector, which provides a description for quick troubleshooting.
WOLF units are delivered with factory settings that can be individually adjusted. It is best to contact your installer for this.
To ensure that the heating system functions safely and reliably, there is a regular maintenance obligation in accordance with § 11 EnEV 2009. Oil and gas appliances, for example, should be serviced by the installer once a year and depending on the operating hours.
Maintenance and repairs are usually carried out by the responsible installation company. If necessary, the installer can contact our customer service.
All approved heating contractors are qualified to install and advise on WOLF products. We support installers throughout Germany via our sales offices.