Service contact for Heating partners
Service and support for specialist partners.
The WOLF service portfolio includes a service hotline, technical support, wholesaler searches and additional service resources for specialist partners.
Contact the WOLF customer service now
Customer service can be contacted via the available service channels for technical enquiries, support requests and service coordination.
If the WOLF specialist hotline is not manned, you can send us a message at any time using the contact form - we will deal with your request as quickly as possible. Our services include troubleshooting and carrying out commissioning and maintenance. The factory customer service is also available to you as a specialist partner for advice.
You can order a service visit using the following form for Germany. Please note the general terms and conditions of our factory customer service.
Whether technical advice, troubleshooting or placing a service order, we will help you.
You can get support from our team via the WOLF service hotline and place orders for on-site customer service, among other things. The telephone number is available to registered professionals in the logged-in area of the website. Alternatively, you can obtain the number from your WOLF contact person. The factory customer service is available for you via the specialist tradesman hotline every seven days of the week (including public holidays):
Our hotline is available at the following times:
Monday - Friday: 07:00 - 22:00 (September to May)
Monday - Friday: 07:00 - 20:00 (June to August)
Saturday: 08:00 - 17:00 hrs
Sunday and public holiday: 08:00 - 15:00 hrs
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Apply for your personalized access today.
02. WOLF services
We provide a wide range of heating services for our trade partners tailored to your individual requirements. You can modify them according to your needs.
Repairs
Service appointments can be arranged through the WOLF Customer Service department for on-site repair services. Service support is provided by WOLF service technicians, and appointments are available through the customer service scheduling process.
Maintenance
WOLF maintenance contracts include regularly scheduled service visits for heating systems. Depending on the selected service scope, maintenance services may include cleaning, configuration work and the replacement of wear parts. Details of the maintenance services are defined in the applicable maintenance agreement.
Configuration service
WOLF offers on-site service appointments for the review and adjustment of control settings in existing heating systems. Depending on the system configuration, the service may include parameter settings, time programme adjustments and contractor-level settings for heating systems, heat pumps, condensing boilers and related components. The service package also includes the mandatory flue gas measurement where applicable.
Commissioning
WOLF offers support services for the initial commissioning of newly installed systems. The commissioning service may include system configuration and other commissioning activities in accordance with the applicable service scope. To arrange this service, a completed notification of completion must be submitted in advance.
- 5-year guarantee for eligible WOLF heat generators and mechanical ventilation systems purchased, installed and registered in Germany.
- Also applicable to additionally registered WOLF system components where covered by the guarantee conditions.
- Coverage includes material and labour in accordance with the applicable guarantee terms and conditions.
- Guarantee claims are handled in accordance with the applicable guarantee process and conditions.
Order spare parts and rectify faults in a flash
The WOLF Service App provides access to a digital spare parts catalogue that can be searched by product group and assembly group. The application also includes the Fault Code Inspector for fault analysis and product-related service information.
Spare parts can also be ordered via WhatsApp. Installation instructions and additional product documentation are available through the available service channels.
You are not a specialist partner, but an end customer?
Of course, we will also be happy to help you and answer your questions. You can find all the information here: